Frequently Asked Questions

Everything you need to know about UTR Sports equipment and services.

How long does shipping take for heavy sports equipment?

Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight racks, delivery may take 7-10 business days via our specialized freight partners.

What is your return policy on used gear?

We offer a 30-day return policy for items in original condition. For hygiene reasons, certain items like compression wear and mouthguards cannot be returned once the packaging is opened.

Do you offer warranties on professional-grade equipment?

Yes, all UTR Sports professional gear comes with a minimum 1-year manufacturer warranty covering defects in materials and workmanship.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to our live tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through Affirm and Klarna for larger purchases.

Do you offer bulk discounts for sports teams or gyms?

Yes, we provide special pricing for schools, local clubs, and commercial gyms. Please contact our B2B sales team via the 'Bulk Orders' page for a custom quote.